Auto Liability Claim Representative Trainee - New Hire Bonus

Location
Tampa, Florida
Salary
Not Specified
Posted
May 13, 2022
Closes
Jul 12, 2022
Ref
6690233#GIJtoGJS.1
Industry
Insurance
Category
Insurance
Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$43,600.00 - $71,900.00

Target Openings

5

What Is the Opportunity?

New Things on the Horizon! Potential for a $5,000 sign-on bonus!
This is an entry level position that requires satisfactory completion of required training to advance to Claim Representative - Auto Liability position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving Bodily Injury claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
Primary Job Duties & Responsibilities
  • Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.
  • The on the job training includes practice and execution of the following core assignments:
  • Participates in on-going training sessions for the inside auto business.
  • Works closely with Unit Manager or mentor to promptly resolve assigned claim.
  • Customer Contacts/Experience:
  • Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follow-through and meeting commitments to achieve optimal outcome on every file.
  • Coverage Analysis :
  • Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions. Verifies the benefits available, the injured party's eligibility and the applicable limits. Addresses proper application of any deductibles, co-insurance, coverage limits, etc. Confirms priority of coverage (i.e. primary, secondary, concurrent) and takes into consideration issues such as Social Security, Workers Compensation or others relevant to the jurisdiction. Consults with Unit Manager on use of Claim Coverage Counsel.
  • Investigation/Evaluation:
  • Investigates each claim to obtain relevant facts necessary to determine coverage, the extent of liability, damages, and contribution potential with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts). This may also include investigation of wage loss and essential services claims. Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation. Takes recorded statements as necessary.Utilizes evaluation documentation tools in accordance with department guidelines.
  • Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings.
  • Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
  • Reserving:
  • Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities in accordance with established procedures to resolve claim in a timely manner.
  • Negotiation/Resolution:
  • Determines settlement amounts, negotiates and conveys claim settlements within authority limits to claimants or their representatives. Recognizes and implements alternate means of resolution. As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to claimants.
  • Handles both unrepresented and attorney represented claims.
  • Insurance License:
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Minimum Qualifications
  • High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.

Education, Work Experience, & Knowledge
  • Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.

Job Specific Technical Skills & Competencies
  • Demonstrated ownership attitude and customer centric response to all assigned tasks
  • Demonstrated good organizational skills with the ability to prioritize and work independently
  • Attention to detail ensuring accuracy
  • Keyboard skills and Windows proficiency, including Excel and Word
  • - Intermediate
  • Verbal and written communication skills - Intermediate
  • Analytical Thinking-Basic
  • Judgment/Decision Making- Basic

Environmental / Work Schedules / Other
  • Travel Requirements: Travel Occasionally
  • Travelers offers a hybrid work location model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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