Complex: Technical Claims Specialist - Worker's Compensation

Tampa, Florida
Not Specified
Sep 29, 2021
Nov 28, 2021

Advance your Workers Compensation Claims Experience, and join a Fortune 100 Company!


Liberty Mutual has an immediate opening for a Technical Claims Specialist to join our Workers Compensation Complex Unit.  Under limited supervision and established practices, you will be responsible for the investigation, evaluation, and disposition of Complex Workers Compensation cases of high exposure and severity., and apply established medical management strategies on high dollar complex claims. The selected person will have developed high level knowledge of Workers Compensation claims handling techniques, a full knowledge of Liberty Mutual Insurance claims procedures, and is cognizant of new industry trends and claim handling techniques  The Technical Claims Specialist uses available data to track claims trends and other claim related metrics.


Ideal candidate will be located in either Tampa, FL, Plano, TX or Charlotte, NC.


  • Investigates claims to determine whether coverage is provided, establish compensability and verify exposure.
  • Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management and HO Examining on cases which exceed authority.
  • Participates in pricing, reserving and strategy discussions with HO Examining and Examining Management.
  • Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols.
  • Identifies and appropriately handles suspicious claims and claims with the potential to develop adversely.
  • Identifies and appropriately handles claims with third party subrogation potential, SIF and MSA exposure.
  • Establishes and maintains accurate reserves on all assigned files. Makes timely reserve recommendations to Branch Office Management and HO Examining on cases which exceed authority.
  • Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds.
  • Demonstrates the ability to understand new and unique exposures and coverages.
  • Demonstrates the ability to understand key data elements and claims related data analysis.
  • Confers directly with policyholders on coverage and resolution strategy issues.
  • Coordinates and participates in training sessions for less experienced staff, including both Complex non-Complex staff.
  • A Bachelors degree or equivalent business experience is required.
  • In addition, the candidate will generally posses 5-7 years of related claims experience with 1-2 years of experience in complex claims.
  • Demonstrated proficiency in Excel, PowerPoint as well as excellent written and verbal communication skill required.
  • Primary experience in the jurisdictions of Florida, Georgia, North Carolina and South Carolina is preferred.
  • Proficient in the use of Excel and PowerPoint.
  • Effective written and verbal communication skills required.
  • Experience with high exposure WC claims is strongly desired!  This may include claims involving traumatic brain injuries, amputations, paralysis, severe burns, chronic pain, etc.
  • Must be able to successfully manage a target workload of 115 claims on assignment.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.  


Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT onIDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: 


We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:  


Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 

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