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At Florida Virtual School (FLVS), we value our diverse and dedicated team of instructors and support staff. Our values of excellence, innovation, community, balance, and communication create a work environment in which everyone feels confident and appreciated. FLVS does more than just talk about our values; we live them and rely on them to be the foundation of everything we do.
We recognize that without the instructors and staff who comprise our team, we would not be able to give our students the educational experience they deserve. Whether you're part of our instructional staff working with students one-on-one to propel them toward success or one of our support staff members working tirelessly to ensure the FLVS journey is the cutting-edge experience you'd expect from the industry leader, all of us at FLVS work with a common commitment in mind – the student is at the center of every decision we make. FLVS employees are passionate about delivering high-quality digital learning on a robust online platform to achieve content mastery for student success.
Our employees enjoy competitive salaries, a well-rounded benefits package, paid time off (including holidays, vacation, and sick leave), and an array of professional development opportunities. We're always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student. Job Posting End Date:
Deadline to apply is 11:59 PM on
California Sales Account Manager– Base pay Plus Commission/Bonus
Annual Salary:$70,000.00 - $105,000.00
(Support staff salary will be based on internal equity and experience)Location:
CA - HOME OFFICEJob Description Summary:
Our Mission is to deliver a high quality, technology-based education that provides the skills and knowledge students need for success.
FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.The Position:
Position General Summary:
The Sales Account Manager serves as a member of the FLVS sales team, managing existing customer accounts and seeking out new customers by focusing on relationship-building and consultative sales strategies. The Sales Account Manager meets team and individual sales quotas, and proactively manages the complete sales cycle within their assigned territory, serving as the primary contact for their assigned and newly established accounts.
Essential Position Functions:
Finds and closes new sales opportunities while growing and renewing established client partnerships in assigned region.
Leads consultative discussions with prospective and existing clients.
Manages the entire sales cycle for prospective and established clients in a region, including ensuring that all Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQL) move through the sales cycle in a timely manner.
Develops a trusted advisor relationship with prospective and current clients and recommend products and services for virtual and blended implementation for K-12 districts, state agencies and other educational organizations within an assigned region.
Creates path-to-goal strategy for assigned region.
Meets or exceeds key performance indicators.
Keeps abreast of news impacting online, virtual, or blended learning in assigned region and nationally.
Position yourself as a thought-leader by engaging in professional learning opportunities and maintaining an active presence on social media networks, such as LinkedIn.
Works cooperatively and effectively with FLVS teams, including the Customer Success and Implementation Management Teams.
Works with the Customer Success and Implementation Managers to ensure that sales related activities, including, but not limited to, course demonstrations, professional development and presentations are scheduled and completed.
Leads the planning of sales presentations.
Assists in strategic planning and development of products and services based on client needs, market expertise, and internal knowledge.
Meets professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrates respect for others.
All work responsibilities are subject to having performance goals and/or targets established.
(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)
Bachelor's degree, preferably in education, business administration, or marketing; or equivalent combination of education and relevant experience
3+ years' experience in sales.
Selling to K-12 education decision makers, preferred.
Proven record of meeting or exceeding quotas.
Experience communicating and presenting effectively at all levels of an organization, including executive-level management and Board of Trustees.
Experience engaging with K-12 online learning programs and systems, including learning management systems, preferred.
Experience utilizing Salesforce technology, preferred.
Knowledge, abilities and skills:
Ability to manage multiple accounts while seeking new opportunities.
Ability to build rapport and maintain professional relationships with customers and other key stakeholders.
Ability to work with and through people to establish goals, objectives, and action plans.
Ability to work independently and in a team, as well as oversee and facilitate large group projects.
Ability to effectively manage multiple projects, prioritize and meet aggressive deadlines.
Ability to translate client needs into client-focused solutions.
Knowledge of the online learning/virtual education marketplace, including content providers.
Knowledge of Microsoft Office Suite.
Excellent written, verbal, and interpersonal skills.
Excellent presentation skills, including the ability to speak to key decision-makers with confidence and influence.
Excellent research and organizational skills.
Excellent critical thinking and problem-solving skills.
CORE COMPETENCIES FOR SUCCESS:
Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience
Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes FLVS in community by serving as a FLVS ambassador or volunteer
Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers
Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion
MANAGER COMPETENCIES FOR SUCCESS:
Relishes leading; Takes unpopular stands if necessary; Encourages direct and tough debate but isn't afraid to end it and move on; Is looked to for direction in a crisis; Faces adversity head on; Energized by tough challenges
Steps up to conflicts, seeing them as opportunities; Reads situations quickly; Good at focused listening; Can hammer out tough agreements and settle disputes equitably; Can find common ground and get cooperation with minimal “noise”
Practices attentive and active listening with all groups/people; Has the patience to hear people out without interruption; Can accurately restate the opinion of others even when he/she disagrees
Manages all kinds and classes of people equitably; Deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; Hires variety and diversity without regard to class; Supports equal and fair treatment and opportunity for all
Provides constructive, concrete, behavioral feedback to others through monthly development discussions; Shares information, resources and suggestions to help others be more successful; Delegates challenging work assignments or responsibilities that will help the abilities and stretch others; Regularly meets with employees to review development needs, career aspirations and progress; Constructs compelling developmental plans and executes them; Creates a climate in which people want to do their best; Is a good judge of talent; After reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization
TIMELY, QUALITY DECISION MAKING
Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; Able to make a quick decision; Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; Sought out by others for advice and solutions; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time
Good at figuring out the processes necessary to get things done; Knows how to organize people and activities; Understands how to separate and combine tasks into efficient work flow; Can readily see opportunities or synergy and integration; Can simplify complex processes; Gets more out of fewer resources
Develops networks and builds alliances; Participates in cross-functional activities to achieve organizational objectives; Focuses time and energy to develop direct report team and peer team; Fosters commitment, team spirit, pride and trust; Recognizes and rewards people for their achievements and contributions to organizational success; Identifies and tackles morale issues; Provides training and development to employees; creates and participates in team building sessions; Empowers others; Makes each individual feel his/her work is important; Invites input from each person and shares ownership and visibility
MANAGING & MEASURING WORK
Clearly assigns responsibility for tasks and decisions; Sets clear objectives and knows what to measure and how to measure them; Monitors process, progress, and results; Designs feedback loops into work; Holds self and others accountable for achieving goals and objectives
COMFORT AROUND HIGHER MANAGEMENT
Deals comfortably with more senior managers; Presents to more senior managers without undue tension and nervousness; Determines the best way to get things done with more senior managers by talking their language and responding to their needs; Crafts approaches to working with more senior managers that are seen as appropriate and positive
Doesn't hold back anything that needs to be said; Is not afraid to provide current, direct, and “actionable” positive and corrective feedback to others; Lets people know where they stand; Faces up to people problems on any person or situation quickly and directly
Physical Requirements and Environmental Conditions:
Frequency of travel: Up to 70% travel is required for meetings, trainings and conferences; location may vary and may require overnight stays
Light physical activities and efforts required working in an office environment
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)