Jr. Level Support Tech
- Employer
- Visium Resources, Inc.
- Location
- Saint Petersburg, Florida (US)
- Salary
- $16.00 / Hour
- Posted
- May 11, 2021
- Closes
- May 18, 2021
- Ref
- 9014
- Industry
- Healthcare, Technology
- Category
- IT
- Contract Type
- Contract
- Hours
- Full Time
- Career Level
- Student (College)
Jr. Level IT Support Tech
The selected candidates will assist customers with technical support of desktop computers, laptops, mobile devices, printers, applications, and related technology. Support includes specification, installation/move projects, technical dress rehearsal (TDR) testing, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Functions
- Assists with the installation, configuration, and ongoing usability of desktop computers, laptops, mobile devices, peripheral equipment and software within established standards and guidelines.
- Demonstrates proficiency in the role and escalates to senior technician or supervisor when help is needed.
- Works with Service Desk, Operations, Applications, and Engineering staff as appropriate to determine and resolve problems received from clients.
- Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Performs proactive maintenance of computing hardware.
- Performs upgrades to end user devices to ensure longevity.
- Maintains accurate records in ticketing system and regularly updates asset information and status in the configuration management database.
- Responds to emails/pages and sets expectations with customers based on priority, impact, and urgency.
- Participates in on call rotation for after hours and weekend coverage.
- Creates and maintains interdepartmental relationships.
- Maintains compliance with all policies and procedures.·
- On-call for after-hours support of customer issues may be required.
Qualified candidates would have the following:
- Strong Understanding of Computers, Computer Training Classes and/or IT Internships/On the job training
Education Required
- High School diploma or work experience equivalent