Claims Catastrophe Unit Manager
The Catastrophe Manager will have responsibility for working with internal and external business partners regarding the handling and disposition of all catastrophe related claims, including wind, hail, and earthquake. Works within assigned limits of authority to manage and control the proper adjustment of catastrophe claims requiring a high degree of technical complexity and coordination.
Essential Duties and Responsibilities:
Attracts, retains and develops 1099 temporary examiner talent.
Performs orientations and on-boarding for 1099 temporary examiners within the claims department
Maintains the Universal catastrophe plan to keep pace with changing business processes, vendor partners, and personnel.
Manages external independent adjusting firms and other expert support.
Executes the catastrophe plan in response to a wind, hail, earthquake, or other catastrophe events. Will require working weekends during the initial ramp-up phase of a catastrophe event.
Effectively manages loss costs and claim expenses.
Maintains and ensures IA firm compliance with the estimating and claim handling guidelines. Manages IA firm QA audit process.
Participates in the after-hours phone program in rotation with other claims department personnel.
Provides Compelling Claim Services.
Develops & executes a strategic file management plan that achieves optimal file resolution and business results.
Conducts quality file reviews per best practices guidelines.
Implements strategies and initiatives to improve file quality, customer service and manage costs.
Ensures compliance with all state regulations relating to the claim function.
Drives the Information Advantage.
Successfully leverages data, manages information and technology to identify and make the most of opportunities to support business strategies and improves results.
Achieves Optimal Solutions.
Focuses on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress points and helping our partners attract and retain business.
Operates within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
Partners for Mutual Success.
Develops and maintains effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
Participates in business meetings and agency visits as required.
Overnight travel will be required.
Performs other duties as required.
This job description has been prepared to indicate the general nature and level of the work that the employees perform within their classification. This description is not and cannot be interpreted as an inventory of all the duties, tasks, responsibilities and qualifications required for the employees assigned to this job.
Education and / or Experience:
Bachelor's Degree or equivalent business experience.
Minimum of five (5) years of progressive experience in the Claims Management environment; multi-state experience preferred.
Must demonstrate extensive knowledge of the claim process at all levels, as well as the ability to evaluate large and complex claims.
Must be able to work in a collaborative atmosphere with other vendors.
Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint, XactAnalysis, and Xactimate.
Must have ability to analyze facts and make decisions, self-starter, and excellent written and oral communication skills at all levels.
Must be a team player who is a self-starter, detail oriented, customer service focused and can multi-task in a fast paced multi-state claims environment.
Must have a valid driver's license and a satisfactory Motor Vehicle Driving Record.
Solid analytical and decision making skills.
Must demonstrate excellent negotiation skills.
Spanish speaking a plus.
Licenses and / or certifications:
FL 620 and Adjuster licenses in states serviced.
AIC a plus.
Professional designation specific to claims a plus.