Property Unit Manager
The Unit Manager will have responsibility for the oversight of claim representatives handling both outside and insight claim processes in a multi-state and multi-line environment. Grants authority, performs audits, monitors benchmarks, and assures compliance with the company’s policies and procedures. The Unit Manager also ensures compliance with all state regulations relating to the claim function. This individual also completes the appropriate reports and communicates with Senior Management on both a local and home office level.
Essential Duties and Responsibilities:
Attracts, retains, and develops talent.
Orients and on-boards within the claims department.
Manages staff performance; implements strategies and plans to address staff development, including field independent adjusters; identifies and addresses training needs on an ongoing basis; provides frequent performance feedback.
Effective plans retention; proactively manages and responds to turnover.
Provides compelling claim services.
Develops and executes a strategic file management plan that achieves optimal file resolution and business results.
Provides face-to-face and written guidance to ensure effectiveness, engagement, accuracy, and efficiency.
Conducts quality file reviews per best practices guidelines.
Implements strategies and initiatives to improve file quality, customer service, and manages costs.
Drives the Information Advantage.
Successfully leverages data, management information, and technology to identify and make the most of opportunities to support business strategies and improve results.
Achieves Optimal Solutions.
Focuses on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends, and product stress points and helping our partners attract and retain business.
Operates within agreed expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management, and loss adjustment expense.
Partner for Mutual Success.
Develops and maintains effective relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals and create better outcomes.
Participates in business meetings and agency visits as required.
Overnight travel will be required.
Performs other duties as required.
This job description has been prepared to indicate the general nature and level of the work that the employees perform within their classification. This description is not to be interpreted as an inventory of all the duties, tasks, responsibilities and qualifications required for the employees assigned to this job.
Education and / or Experience:
Bachelor’s Degree or equivalent business experience.
Minimum of five (5) years of progressive experience in the Claims Management environment; multi-state experience preferred.
Must demonstrate extensive knowledge of the claim process at all levels, as well as the ability to evaluate large and complex claims is required.
Must be able to work in a collaborative atmosphere with other vendors.
Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint.
Must have the ability to analyze facts and make decisions, self-starter, and excellent written and oral communication skills at all levels.
Must have a valid driver’s license and a satisfactory Motor Vehicle Driving Record.
Solid analytical and decision making skills.
Must demonstrate excellent negotiation skills.
Spanish speaking a plus.
Licenses and / or Certifications:
Adjuster’s license(s) (where applicable) required or successfully acquired within 60 days of hiring.
AIC a plus.
Professional designation specific to claims a plus.