Senior Sales Trainer

Employer
National General Insurance
Location
Tampa, Florida
Salary
Not Specified
Posted
Apr 12, 2019
Closes
Jun 11, 2019
Ref
6377222#GIJtoGJS.1
Industry
Insurance
Category
Insurance

Primary Purpose:
Determine training needs, implement training programs and facilitate training classes for Sales personnel and facilitate both new hire training and continuing education for existing team members.

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Evaluate and mentor other Sales Trainers on training delivery and methodologies
Lead Sales Trainers and/or Instructional Designers in the development of training materials, multimedia visual aids, and other educational materials
Maintain a thorough understanding of training trends, developments and best practices
Create and conduct follow-up evaluations of new hire training programs to evaluate and measure results
Create continuing education training opportunities based on results from post-training evaluations
Manage the implementation of all certification processes for exchanges and carriers (L&H)
Develop and provide supervisory technical training, as needed
Facilitate training classes for new hire employees and existing employees
Train sales personnel on hard and soft skills
Assist in training outside the department and/or company when requested including training at other call center sites within sales
Research and develop technical training classes and lead rollout of training initiatives
Develop training materials and update existing materials and procedures
Develop ongoing post-training evaluation tools to monitor long term knowledge/skill retention
Monitor and track employee progress during training and lab including live call monitoring, adherence and providing feedback to the employee
Work with employees to resolve processing problems
Assist in the development of the training calendar and participate in focus and implementation groups
Communicate to management regarding issues affecting the performance of the staff or customer satisfaction.
Continuously consider process improvements and implement best practices
Identify training needs and evaluate current training methods to maximize individual performance and unit flexibility
Coach and provide leadership in team and support team members with concerns and continue to motivate others to excel
Promote teamwork through consistency, reliability and group cohesiveness
Effectively communicate within the Sales department and with other business partners and third parties, demonstrates managerial courage when communicating with Senior Leadership
Handle situations independently of a manager with ability to resolve conflicts and empathize with customers
Provide superior service by delivering a WOW experience for both agents and National General Insurance customers
Share feedback when training opportunities are identified

Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors Degree or in-lieu of degree equivalent education, training and work-related experience
Some formal training beyond
Demonstrated strong facilitation skills in training development, curriculum design, course evaluations and needs assessment
Demonstrated expert quantitative/technical skills for analyzing quality results and offering feedback to improve results
Demonstrated effective leadership skills in order to meet needs of presentation of training, development of programs, needs assessment, mentor of other trainers, function as a team leader and handle projects, etc.
Excellent verbal and written communication skills
Demonstrated proficiency in processing and customer service functions
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to type a minimum of 30 words per minute
Ability to work independently as well as collaboratively in a team environment
Ability to successfully complete HIPPA certification annually (Health)
Demonstrate appropriate soft skills necessary for successfully supervising work unit
Dedicated to meeting the expectations of internal/external customers and maintains effective relationships with customers and gains respects
Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
Ability to learn and adapt easily with a high level of flexibility in a constantly changing and fast paced environment
Ability to multi-task and manage several systems on a daily basis
Demonstrate excellent problem solving and decision making
High degree of dependability, motivation and flexibility
Strong attention to detail, organizational skills and timelines in order to meet customer expectations
Solid ability to provide guidance to peers

Desired Skills:
3+ years of in-classroom training facilitation
Demonstrated a thorough understanding of the National General Insurance brand and ability to exhibit the behaviors associated with it
Demonstrated an in-depth knowledge of structure, functions, flow and procedures of Sales
Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products is preferred
Active Property & Casualty or Life & Health License (applicable license to which entity)
Bi-lingual


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